1. Who We Are
404 Ajans is a digital agency and software studio based in Istanbul, Turkey. We provide web design, web development, and digital marketing services. When you interact with our website or contact us, we may collect certain personal data as described in this policy.
2. Data We Collect
We collect only the information you voluntarily provide through our contact form: your name, email address, and phone number. We do not collect any sensitive personal data. If you visit our website without submitting a form, we collect only anonymized analytics data (page views, session duration) if you have given your consent.
3. How We Use Your Data
The data you provide through our contact form is used solely to respond to your inquiries and to discuss potential projects. We do not use your data for automated decision-making, profiling, or unsolicited marketing. We will not contact you after responding to your inquiry unless you explicitly ask us to.
4. Cookies & Analytics
Our website uses a functional cookie to remember your cookie consent preference. Subject to your consent, we use Google Analytics (with IP anonymization enabled) to understand how visitors use our site, and Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. If you arrive from one of our Google ads, the ad click identifier (gclid) is stored in your browser's local storage; if you then contact us via WhatsApp, a short reference code is added to your prefilled message and the code is stored on our server together with the click identifier, so we can report to Google Ads which ad led to a conversation. No message content is stored. This does not happen if you decline cookies. These services may set analytics and advertising cookies and process data such as your IP address and on-site actions. You can decline non-essential cookies via our consent banner, and withdraw your consent at any time by clearing this domain's cookies and local storage in your browser.
5. Data Sharing
We do not sell, rent, or trade your personal data to any third party. Your data may be processed by our service providers strictly on our behalf — including email hosting and, where you have given consent, Google LLC for analytics (Google Analytics) and advertising measurement (Google Ads). These providers process data under their own privacy terms and our agreements. We will disclose your data to legal authorities only if required by applicable law.
6. Data Retention
Contact form submissions are retained for a maximum of 2 years, after which they are permanently deleted. WhatsApp reference codes and their ad click identifiers are retained for a maximum of 90 days. Anonymized analytics data does not contain personal identifiers and is not subject to a deletion timeline.
7. Your Rights
Under the Turkish Personal Data Protection Law (KVKK) and, where applicable, the EU General Data Protection Regulation (GDPR), you have the right to access, correct, or delete your personal data; to object to its processing; and to request data portability. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure. Our website is served over HTTPS. Contact form submissions are transmitted securely.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after a policy update constitutes your acceptance of the revised terms.
10. Contact
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected] or by phone at +90 (507) 230 82 75.